RETURNS & DAMAGES
You may return any of our products for a merchandise exchange or a full refund of the purchase price (minus shipping and handling charges). Returns are accepted for unused, undamaged merchandise up to 30 days after the date of purchase. Please contact customer service at 401-307-1994 or via e-mail , CLICK HERE, for a Return Authorization (RA#) and return instructions. Please include the reason for return, order number, copy of your receipt and contact information in your request. Return shipping is pre-paid by you, the customer, to the address provided in the Return Authorization response. Please also include the Return Form with your return.
- SALE/Final Cut items are a FINAL SALE and are not returnable.
- Sale items are also listed as "SALE" and can also be identified by ending digits in $xx.99. Sale/Final Cut items are also not eligible for any additional discounts or coupon codes unless otherwise noted.
If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. You will not be charged any additional shipping or handling fees for replacement of such damaged or defective shipments.
Any damages in shipment transit need to be reported within 5 days of receipt of shipment. Please contact customer service at 401-307-1994 or via e-mail, CLICK HERE. Please include if you would like to have a replacement item sent to you or if you would like to return for refund, order number, and contact information in your request. Please include a photo of the damaged or defective item with your submission for review.